Refund policy

At KVCHY we want you to love what you wear. If something isn't quite right, here's how returns and refunds work.

Change-of-mind returns

  • You have 14 days from delivery (or from in-store collection) to request a return.
  • Items must be unworn, unwashed, unaltered, with original tags and packaging intact.
  • Change-of-mind returns are refunded as store credit for the item price.
  • Original and return shipping fees are non-refundable.

What can't be returned

  • Sale and marked-down items are final — no return, exchange, or refund.
  • Anything without its original tags, or that has been worn, washed, or damaged after delivery.
  • Free gifts and promotional items.

Faulty, damaged, or wrong items
If your order arrives faulty, damaged, or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll arrange a full refund to your original payment method, or a free replacement — your choice. This does not affect your rights under Singapore consumer protection law.

How to return

  • Online: email contact@kvchyshop.com with your order number, or use the returns link in your order confirmation. We'll confirm your return before you send anything back.
  • In-store (free & fastest): bring the item and your order confirmation to our KVCHY counter at Metro, Causeway Point — 1 Woodlands Square, Singapore 738099. In-store returns and size/colour exchanges are processed on the spot, with no return postage to pay.
  • By post: for mailed change-of-mind returns, you cover return postage (please use a tracked service — we can't be responsible for parcels lost in transit to us). Post to: KVCHY Pte. Ltd., 92A Linden Drive, Singapore.

Refund timing

  • Store credit is issued within 7–10 business days after we receive and inspect your return.
  • Card refunds (for faulty/incorrect items) are processed within 5–10 business days; your bank may take a little longer to show it.

Exchanges
The quickest exchange is in-store — swap for a different size or colour on the spot, subject to stock. Online, we don't process direct swaps: return for store credit and place a new order.

International returns
International customers are responsible for return shipping costs unless the item was faulty or incorrect. Any duties or taxes paid on delivery are not refundable by KVCHY — check with your local customs authority.

Contact
contact@kvchyshop.com · Daily 10.30am–9.30pm