Shipping policy
Singapore delivery
- Free standard delivery on orders over S$70. Below that, a flat S$5 applies.
- Delivery time: 1–3 business days after dispatch, via NinjaVan / SingPost.
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- We don't deliver to P.O. boxes, restricted zones, or offshore islands.
Self-collection / in-store pickup (free)
Choose Pick up in store at checkout and collect from our KVCHY counter at Metro, Causeway Point — 1 Woodlands Square, Singapore 738099. We'll email you when your order is ready (usually within 1–2 business days). Bring your order confirmation and photo ID. Collection hours: daily 10.30am–9.30pm.
Asia-Pacific delivery
- We currently ship within Asia-Pacific: Malaysia, Hong Kong, Taiwan, Thailand, the Philippines, Japan, South Korea, Australia and New Zealand.
- Free shipping over: Malaysia S$80 · Southeast & East Asia (Thailand, Taiwan, Philippines, Hong Kong, Japan, South Korea) S$120 · Australia & New Zealand S$140. Below those amounts, a flat rate is shown at checkout.
- We don't currently ship to other destinations — email contact@kvchyshop.com and we'll let you know when that changes.
- Delivery time: 5–14 business days, depending on destination and customs.
- Duties & taxes: international orders are sent Delivered Duty Unpaid (DDU) — any import duties or taxes charged by the destination country are the customer's responsibility, payable on delivery. These are set by your local customs, not by KVCHY.
Order tracking
Once your order ships, we'll email a tracking link. You can also see order status in your account.
Problems with delivery
If your parcel is delayed, lost, or arrives damaged, email contact@kvchyshop.com with your order number and we'll help sort it out.